New White Paper by Greenhill Analysis Outlines Value of a Grass Roots Approach to Deploying Enterprise Search

Coveo cited as offering the right path to enterprise search deployment

PALO ALTO, Calif. & QUEBEC CITY--(BUSINESS WIRE)--

Coveo Solutions Inc., a global provider of secure, enterprise search solutions, announced today the availability of a new whitepaper by Susan Aldrich, principal analyst of Greenhill Analysis, entitled "The Right Path to Enterprise Search: Grass Roots vs. the Enterprise Infrastructure Play." This whitepaper outlines four steps businesses can take in deploying successful enterprise search without getting into a full-blown, costly and time-consuming enterprise infrastructure project. It also discusses the value offered to businesses that deploy enterprise search solutions on a departmental level versus across the company's entire infrastructure.

Enterprise infrastructure projects typically involve extensive planning, big budgets, and deployments that often stretch from months to many years. This does not fit today's search scenario, where departments and business units are expecting immediate bottom-line value in high quality search. According to the white paper, companies looking to deploy enterprise search need to consider a grass roots approach. By doing so, they can achieve an enterprise search capability that is pragmatic and quickly deployed, enabling the coordination and collaboration their enterprises need.

"Highly effective enterprise search can improve customer service, reduce call volumes by 50 percent, reduce contact center costs by 30 percent, and double online revenues," said Susan Aldrich. "However, many of the current enterprise search solutions being considered by businesses today are often ponderous and expensive, because they promise capabilities over and above what these organizations require to achieve the results they need today."

"The grass roots approach to enterprise search creates some special requirements, most particularly, that there are no obstacles for departments doing pilots and that there is a way to merge all the individual deployments into a seamless whole," adds Aldrich. "With its no cost downloads, free connectors, as-is install, and its mirrored distributed indexing, Coveo Enterprise Search 5.0 is unique in its ability to solve both of these problems."

"You just don't need the Queen Elizabeth II to cross a lake," commented Laurent Simoneau, president and CEO of Coveo. "By showing the value of a grass roots enterprise search deployment, Greenhill's white paper validates Coveo's approach. We encourage businesses that are looking to deploy successful enterprise search solutions without a huge investment to download this white paper and consider this approach."

Based on leading edge technologies and winner of numerous industry awards, Coveo Enterprise Search delivers the best value in the enterprise search marketplace with out-of-the-box document level security, unparalleled accuracy, consumer-style ease of use, and an implementation of less than 24 hours.

Noted by IDC as one of the Top 10 Companies to Watch in Canada, Coveo is driving a market that is considered a gate keeper to unleashing business success. With a business initiative focused on collaboration and a radical approach to deploying enterprise search, Coveo's search technology also delivers proven organizational efficiencies for knowledge management, risk management, IP protection, compliance and improved customer experience.

For further information and to see a flash animation of Cover Enterprise Search 5.0, please visit: www.coveo.com.

White Paper Availability:

The Greenhill Analysis white paper, "The Right Path to Enterprise Search: Grass Roots vs. the Enterprise Infrastructure Play," can be downloaded for free here: http://snipurl.com/1trc5

    Relevant Links and Multimedia:

    Download: Test drive Coveo Enterprise Search 5.0 for free

    http://www.coveo.com/en/Products/Download.aspx

    See Coveo Audio Video Search (CAVS) in action

    http://www.coveo.com/en/Products/Demo.aspx?cid=70160000000HBsd&des

t=cavs

    Read InfoWorld's review of Coveo Enterprise Search 5.0

    http://weblog.infoworld.com/tcdaily/archives/2007/11/post_1.html

    Download: Success stories from Coveo's customers

    http://www.coveo.com/en/Customers/Default.aspx

Download: Gartner webcast: "Enterprise Search: The Results you need to Succeed"

http://www.accelacast.com/webcasts/gartner_coveo/

Review Gartner's Enterprise Information Access Magic Quadrant Report by Whit Andrews, September 5th, 2007. Coveo is positioned as a Visionary.

http://mediaproducts.gartner.com/reprints/microsoft/vol6/article4/

article4.html

About Greenhill Analysis

Greenhill Analysis offers custom research, analysis and consulting for a variety of technology markets and applications, including content management, information management, portal platforms, e-commerce platforms, risk management, business intelligence, as well as software quality and software development.

Through years of experience in the information management field, Greenhill helps companies evaluate and select technology solutions that best meet their needs. The firm helps start-ups expand their businesses by identifying and qualifying customers, as well as managing installations and business relationships. Greenhill also helps vendors articulate their brand and product messages, and position their products competitively. For further information about Greenhill Analysis, please visit: http://greenhillanalysis.blogspot.com/.

About Coveo Solutions, Inc.

Coveo offers search solutions that empower enterprises to securely access critical information as needed. Whether it's to meet regulatory compliance, improve customer response, protect intellectual property or improve organizational efficiencies, Coveo's enterprise search technology enables organizations to find, understand and act on critical information located anywhere in the enterprise. Coveo's enterprise clients include HP, Procter & Gamble, CA, Rabobank, PwC, Deloitte, Nomura, National Grid, AMN Healthcare, Lockheed Martin, NATO, NASA, AC Nielsen, US Navy, Yellow Pages Group (Canada), Haley & Aldrich, and ESPN.

Note: Long URLs in this release may need to be copied/pasted into your Internet browser's address field. Remove the extra space if one exists.

Source: Coveo Solutions, Inc.